The Candle Directory Return Policy
Returns are gladly accepted for 30 days less shipping & handling and are subject to a 25% restocking fee.
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Contact the Returns Department for a Return Merchandise Authorization Number (RMA).
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Returns received without an RMA will be sent back to the customer, no exceptions.
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Items must be in the same condition as when they were shipped. No credit will be given for damaged returns.
If you need to return an item
please contact our Returns Department by sending an RMA
request using the support link below. You will be issued an RMA
number
and instructions on how to send your order back to us.
If you have any questions please feel free to use our Live Support.
Due to the variations in monitors, colors of the actual
products may vary from the pictures shown. If you have any questions, please don't hesitate to email us at: customercare[at]candlesdirectory.net.
Contact the Returns
Department:
If for any reason you wish to return your
order, please click on the support link below and enter:
Your Name
Order Number
Address
City
State
Zip Code
Phone Number
Email Address
Reasons for requesting a return
Then simply click Submit a
nd return instructions will be emailed to you.
Please read our
Terms of Service and our
Refund Policy (above) before
contacting Returns.
You must be issued a RMA# before you return your
order. We will credit your account within 48 hours of receiving your return.
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